03 IT Infrastructure

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At Zapro Digital we believe in the right combination of agility, security and stability. We use our time to understand your technical ecosystem, we will conduct a free audit and prepare a full working paper to ensure technology works for you and will help you on the road to success. We place great value on the safety and availability of your data. We’re committed to ensure your protection from cyber crime, while recommending and implementing robust backup and disaster recovery solutions.

As our client, you will have your very own shiny Account Manager whose only focus is to make sure that our services are aligned to your organisation’s needs as well as providing you proactive advice and guidance on technology, best practices and strategy.

Cloud Technology

We offer comprehensive and advanced cloud technology services. We have long-standing partnerships with various Cloud providers, enabling us to deliver a first-class service at an extremely competitive rate. Our choice of provider is determined by the requirements of a specific project.

Services we offer:

  • Computing

    Our service providers can enable the virtualisation of your systems for resilience and reliability. We can also manage the hosting software applications as a service using the Cloud.

  • Storage & Archives

    We will work with you to design implement a backup and archive strategy.

  • Migration

    The entire process cloud storage and computing migration can be deployed seamlessly without any the need for downtime.

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Data Digitisation

A medium sized client we began working with in 2017 had accumulated over 7 years of case files that were kept in complete disarray and was piling up day-by-day. To add to their concerns, they had with the possibility of missing or incomplete information which could prove be crucial to a case or regulatory compliance. This directly severely affected the company’s productivity negatively. A notable issue they consulted us on was regarding the various occurrences where they compromised on their standards of service during the time they have been operating. This unfortunately in some instances was clearly visible as it was flagged by several clients. This problem was further exacerbated during reporting periods of regulatory or legal obligations, which you would be correct in assuming this is an extremely strenuous work task for the all staff to gather and organise all the documents to analyse and service the regulatory requirements. In addition to the lagged response to compliance this exposed the company to legal risks relating to their management processes, data management and slack security procedures. All this time spent on monotonous tasks limited the capability of the business and diverted time away from taking on opportunities, that have in fact been noted to be actually lost in the past.

As the benefits of digitised information are obvious we pushed a paperless solution for their archives and automated/optimised every area possible of their work moving forward.

We managed and co-ordinated the initial monumental task of digitising all their documents from the very first page. The only tasks undertaken by our client was to collect all physical information in one place. Our responsibilities was to co-ordinate the work to get all files, folders, notes and any loose information digitised as well as sorted into coherent structure. From that point forward we implemented a standard protocol moving forward to strategically manage any information for the express purpose of optimising workflows.

In the end the client was presented with a single encrypted hard drive with all the archive content organised as well as preparing the physical documents to be sealed for long term storage which is still accessible if needed. We provided them with the open-ended option to migrate and secure their data onto a cloud storage infrastructure which is the next level of improvement for their IT system.

Data Management and Security

We follow strict standards when approaching Data Management and Security. As Data Management is one of the core aspects of any IT System for businesses, industry standards dictate our focus on the integrity, structure, capacity management and leverage of application systems used. Another key focus is a balance of providing a simplified means of access, as well as protecting the data from both internal and external factors.

Services we offer:

  • Identity & Access Management (IAM)

    Access rights and user management.

  • Network Intrusion Protection

    Protection from Viruses, Malware and Hackers.

  • Data Management Strategy & Legal Compliance (GDPR)

    Provide you with an industry standard data management process which will cover you for many legal compliance requirements.

  • Training & Policy Implementation

    We can deliver training and guidance on security and acceptable use of your IT systems to ensure your data is protected and all end-users adhere to proper conduct.

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Breaches in compliance

An enforcement notice was served by the ICO that directed them to fulfil a set service requests within the month to return to a state of compliance. In our original engagement with them, we agreed to consolidate and migrate their data assets onto the cloud, in addition to auditing their system to validate their compliance with the Data Protection Act and IT service efficacy.

Predictably, the scope of work increased due to the served notice. The core challenges and tasks were immediately identified which were formalised in documentation and proposals. Crucially, we made great effort to ensure this was reviewed and discussed with a key business stakeholder. The scale of time and effort for delivery were clearly outlined. The tasks for us to deliver was straightforward relative to the difficulty anticipated of stakeholder management due to the limited time and availability of the client during this key period for them. Specifically, our requirements to receive decisions and approval to support the delivery process was the biggest obstacle.

The guidance and reassurances we provided particularly helped our client focus on their business operations as allowing the client to have extra time and effort to support the delivery of the requirements as we offload concerns for all the IT system concerns.

During the process of our delivery we found that due to the absence of oversight and administration we uncovered more issues like expired licencing on assets, security breaches in their operating procedures and major security vulnerabilities which resulted in additional declarations of breaches. The collection of information in particular proved a challenge as they had their data assets scattered across multiple devices and physical locations and in some instances incomplete or missing. The key concern was that they had failed to retain a large amount of consent to correspond to their held data information.

The resolution of the ICO notice as well as their long-standing issues and provided them with the freedom to focus on running their business. The major benefit we provided was that we helped them avoid a potential fine of £30,000 and major disruption to the business from drawing focus from the owners away from essential business.

The delivered resulted in a complete inventory of their data assets, a comprehensive data management processes, as well as all the necessary resources and continued support needed to maintain their IT infrastructure and keep them fully compliant moving forward.

Business Continuity & Disaster Recovery

Businesses without a contingency plan for the event of a severe disruption of IT systems, are exposed to a risk of losing substantial revenue from the business coming to a standstill. We have a clear understanding, and work diligently to emphasise the importance of having a plan for all of our customers, partners and any organisation. The best response to a disaster is having a disaster recovery solution in place, which will provide you with the absolute minimum disruption to your business.

Services we offer:

  • Continuity Plan/Strategy

    We will work with you to take inventory of all your hardware and software. Once that is in place, we can form a process checklist to bring your system back to full operation.

  • Resource Planning

    With our partnership and experience with a wide range of vendors, we can prepare to respond immediately to deliver on resources required to rebuild your system back to full operation.

  • Disaster Recovery Solutions

    We can construct an alternative site to replicate all your key services that you have set up already. This will be ready to start working immediately in the event of a disaster scenario. We will routinely perform tests and invoke a practice disaster scenario to ensure the solution is fit for purpose.

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Business Continuity Plan

A small firm of 4 employees were dealing with a catastrophic issue with their IT systems, which effectively brought their business operations to a halt. The office building, they were running business and housed their IT Infrastructure had a structural defect as well as poor maintenance. Inevitably a problem occurred which culminated in a water pipe to burst causing extensive damage to the office and server room. Due to health and safety regulations access to the building restricted including their own office. They had no means to attempt a recovery or repair of their IT systems or any of their data. In addition to the asset loss, they had not been working for 2 weeks before we started, the scale of the loss they calculated it was costing them approximately £25,000 per day to the business as time went on.

Arriving on-site we encountered issues with the lack of expertise, documentation and historical information to replicate the IT infrastructure. We treated them with as a green-site and gathered requirements and built them a new system. As a part of our basic business continuity package we designed a plan and process for them to manage another occurrence of a catastrophic incident they experienced.

Our turnaround to get their essential services up and running within 2 days and we had the basic framework of their existing system up within 2 weeks. As anyone would imagine they were hit with a fairly large loss during this period. We continued to work with them to completely set-up their IT system and still support them on issues they have. Learning from their mistakes with the lack of a Business continuity plan we helped build them a plan for resourcing, the steps to execute, budgeting and highlighting components that would be irrecoverable.

3rd Party Support

There is a wide range of 3rd party applications that have been deployed in each individual business, which we can appreciate they need for their own business requirements.

Services we offer:

  • Expedited 3rd Party Support Agreements

    We will establish an agreement or contacts within the 3rd Party’s organisation to streamline the process for any support needs.

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Workflow Optimisation and Ad-hoc Solutions

The solutions range from the standard IT services (PC, Laptops, Printers etc.), to a specialised set-up of hardware and software systems of any purposes you need. We can also design the best possible technological solution where needed.

Services we offer:

  • Optimal Technological Solutions

    Analyse, research, discuss and implement!

  • Workflow Optimisation

    Analyse, Record, Improve – Repeat

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Holistic Services with Proactive Monitoring

We can take on the management of your entire IT system. Under your direction and guidance this will give us a clear overview for effective service management. This approach simplifies the delivery and support of your IT service by providing you with a single point-of-contact for everything you need.

Services we offer:

  • Single point-of-contact for all System Support

    We establish support agreements with hardware and software vendors you use, which will give us a rapid response time with any issues encountered.

  • IT System Deployments and Builds

    Our technical staff will design, build and implement an innovative and cost effective system to suit your needs.

  • Proactive Monitoring (KPIs & Alerts)

    We deploy monitoring systems that track KPIs of your entire system. This enables us to monitor and pre-empt any issues before they arise.

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Case Studies

Go back

Breaches in compliance

An enforcement notice was served by the ICO that directed them to fulfil a set service requests within the month to return to a state of compliance. In our original engagement with them, we agreed to consolidate and migrate their data assets onto the cloud, in addition to auditing their system to validate their compliance with the Data Protection Act and IT service efficacy.

Predictably, the scope of work increased due to the served notice. The core challenges and tasks were immediately identified which were formalised in documentation and proposals. Crucially, we made great effort to ensure this was reviewed and discussed with a key business stakeholder. The scale of time and effort for delivery were clearly outlined. The tasks for us to deliver was straightforward relative to the difficulty anticipated of stakeholder management due to the limited time and availability of the client during this key period for them. Specifically, our requirements to receive decisions and approval to support the delivery process was the biggest obstacle.

The guidance and reassurances we provided particularly helped our client focus on their business operations as allowing the client to have extra time and effort to support the delivery of the requirements as we offload concerns for all the IT system concerns.

During the process of our delivery we found that due to the absence of oversight and administration we uncovered more issues like expired licencing on assets, security breaches in their operating procedures and major security vulnerabilities which resulted in additional declarations of breaches. The collection of information in particular proved a challenge as they had their data assets scattered across multiple devices and physical locations and in some instances incomplete or missing. The key concern was that they had failed to retain a large amount of consent to correspond to their held data information.

The resolution of the ICO notice as well as their long-standing issues and provided them with the freedom to focus on running their business. The major benefit we provided was that we helped them avoid a potential fine of £30,000 and major disruption to the business from drawing focus from the owners away from essential business.

The delivered resulted in a complete inventory of their data assets, a comprehensive data management processes, as well as all the necessary resources and continued support needed to maintain their IT infrastructure and keep them fully compliant moving forward.

Go back

Business Continuity Plan

A small firm of 4 employees were dealing with a catastrophic issue with their IT systems, which effectively brought their business operations to a halt. The office building, they were running business and housed their IT Infrastructure had a structural defect as well as poor maintenance. Inevitably a problem occurred which culminated in a water pipe to burst causing extensive damage to the office and server room. Due to health and safety regulations access to the building restricted including their own office. They had no means to attempt a recovery or repair of their IT systems or any of their data. In addition to the asset loss, they had not been working for 2 weeks before we started, the scale of the loss they calculated it was costing them approximately £25,000 per day to the business as time went on.

Arriving on-site we encountered issues with the lack of expertise, documentation and historical information to replicate the IT infrastructure. We treated them with as a green-site and gathered requirements and built them a new system. As a part of our basic business continuity package we designed a plan and process for them to manage another occurrence of a catastrophic incident they experienced.

Our turnaround to get their essential services up and running within 2 days and we had the basic framework of their existing system up within 2 weeks. As anyone would imagine they were hit with a fairly large loss during this period. We continued to work with them to completely set-up their IT system and still support them on issues they have. Learning from their mistakes with the lack of a Business continuity plan we helped build them a plan for resourcing, the steps to execute, budgeting and highlighting components that would be irrecoverable.

Go back

Data Digitisation

A medium sized client we began working with in 2017 had accumulated over 7 years of case files that were kept in complete disarray and was piling up day-by-day. To add to their concerns, they had with the possibility of missing or incomplete information which could prove be crucial to a case or regulatory compliance. This directly severely affected the company’s productivity negatively. A notable issue they consulted us on was regarding the various occurrences where they compromised on their standards of service during the time they have been operating. This unfortunately in some instances was clearly visible as it was flagged by several clients. This problem was further exacerbated during reporting periods of regulatory or legal obligations, which you would be correct in assuming this is an extremely strenuous work task for the all staff to gather and organise all the documents to analyse and service the regulatory requirements. In addition to the lagged response to compliance this exposed the company to legal risks relating to their management processes, data management and slack security procedures. All this time spent on monotonous tasks limited the capability of the business and diverted time away from taking on opportunities, that have in fact been noted to be actually lost in the past.

As the benefits of digitised information are obvious we pushed a paperless solution for their archives and automated/optimised every area possible of their work moving forward.

We managed and co-ordinated the initial monumental task of digitising all their documents from the very first page. The only tasks undertaken by our client was to collect all physical information in one place. Our responsibilities was to co-ordinate the work to get all files, folders, notes and any loose information digitised as well as sorted into coherent structure. From that point forward we implemented a standard protocol moving forward to strategically manage any information for the express purpose of optimising workflows.

In the end the client was presented with a single encrypted hard drive with all the archive content organised as well as preparing the physical documents to be sealed for long term storage which is still accessible if needed. We provided them with the open-ended option to migrate and secure their data onto a cloud storage infrastructure which is the next level of improvement for their IT system.

Breaches in compliance Breaches in compliance

One of our earliest clients was facing liabilities to damages following a reported data breach. This triggered a client they previously worked to issue a Subject Access Request (SAR) following the incident.

Business Continuity Plan Business Continuity Plan

A small firm of 4 employees were dealing with a catastrophic issue with their IT systems, which effectively brought their business operations to a halt.

Data Digitisation Data Digitisation

A medium sized client we began working with in 2017 had accumulated over 7 years of case files that were kept in complete disarray and was piling up day-by-day.

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